Assistant Front Office Manager

Description

Blossom Hotel Houston is looking for people that enjoy engaging with people and passionate about delivering great guest service. If you have previous Front Desk Manager Experience and interested in an opportunity to create memorable experiences for our guests, submit your resume today!

Required Skills & Abilities:

• At least two years of previous direct experience as hotel Assistant Front Office Manager. At least three to four years direct experience as hotel Front Office Supervisor.
• Flexible to work AM and PM shifts, mid-shifts, holidays, weekends and overnight shifts as needed
• Problem Solver, Self-Starter, Customer Service Oriented, Problem Resolution
• High comfortability in working with computers
• Must be able to stand/walk for at least eight (8) hours

Job Description

• Manage Front Office staff and daily operations of department
• Identify and resolve problems in a timely manner. Gather and analyze information skillfully and develop alternative solution.
• Manage and resolve challenging customer situations, respond promptly to customer needs and solicit customer feedback to improve service.
• Supervise Front Desk, Night Audit staff and ensure assigned duties, closing paperwork and money drops are accurately completed
• Work closely with Housekeeping and Engineering to control out-of-order and discrepant rooms
• Enforce hotel and department policies and procedures, train, develop, counsel, discipline and evaluate staff
• Work closely with Valet team members to ensure performance expectations are being met
• Ensure proper credit and cash bank procedures are consistently followed
• Maintain guest safety and handle emergency situations, as well as emergency evacuations

Benefits:

• Medical, dental and vision insurance
• Matching 401k
• Free life insurance
• Paid time off
• Holiday pay
• Hotel discount program and more!

**Soon to be a Curio Collection by Hilton Property**

Qualifications

Behaviors

• Loyal: Shows firm and constant support to a cause (Preferred)
• Thought Provoking: Capable of making others think deeply on a subject (Preferred)
• Innovative: Consistently introduces new ideas and demonstrates original thinking (Preferred)
• Functional Expert: Considered a thought leader on a subject (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Team Player: Works well as a member of a group (Preferred)
• Leader: Inspires teammates to follow them (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Motivations

• Preferred

  Self-Starter: Inspired to perform without outside help

• Preferred

  Goal Completion: Inspired to perform well by the completion of tasks

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Preferred

  Financial: Inspired to perform well by monetary reimbursement

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.