Guest Services Supervisor

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.

We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Bellstaff team.

We are committed to provide you with:

• Highly competitive wages - $19.00 per hour
• Eligible for participation in the tip pool distribution
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family

  members.

• Hotel Room Discounts at Marriott brand properties Worldwide.

Here is what you will be doing each day:

• Supervise Guest Services Agents during assigned shifts
• Assist with daily operational flow and guest service coordination
• Support training and coaching of team members
• Address guest questions, concerns, and service recovery situations
• Assist with scheduling and shift assignments
• Monitor vehicle handling and guest interactions for service quality
• Ensure compliance with operational and safety procedures
• Assist management with reporting and daily shift documentation
• Perform any other job-related duties as assigned.

Does this sound like you?

• Excellent guest service and communication skills
• Ability to work indoors and outdoors in varying weather conditions
• Valid driver’s license with clean driving record preferred
• Ability to stand, walk, lift luggage, and remain active for extended periods
• Flexible schedule including weekends, holidays, and overnight shifts as needed

Our differences are what makes us great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.