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Senior Catering Manager

Senior Catering Manager

Mayfair House Hotel & Garden
Miami, FL

Full-Time
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Description

For seekers of a the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A MICHELIN Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden is a place where everything is refreshingly current yet timeless. It is rooted in its artist narrative and anchored by its signature eccentric design. Join this industry changing and forward-thinking team as the Senior Catering Manager to create high tough, unpretentious, personable, accommodating, effortless and discreet service, ultimate with the highest level of diligence in in making the Mayfair House service come to life.

The Senior Catering Sales Manager is responsible for growing overall revenue and profitability, while maximizing customer satisfaction from pre-event planning through post-event phases of service. Solicit new and repeat business through a proactive sales approach that incorporates consultative selling skills. Develop market segments including solicitation of new customer relationships of business through proposals and contracts to close business. As well as cultivate and maintain relationships with key hotel personnel to enhance the overall business relationship across departments.

ESSENTIAL JOB FUNCTIONS:

  • Respond to a high volume of incoming catering opportunities including e-mails, walk-ins, phone calls and wedding website inquiries.
  • Booking, selling, planning and coordinating catering events with a special focus on social events and weddings, while assuring the highest level of customer service.
  • Build and strengthen relationships with existing and new customers to enable future bookings.
  • Tour and inspect banquet and meeting space on a daily basis, reporting necessary repairs.
  • Execute contracts and BEO’s, prepare invoices for daily events and ensure timeliness of final payments and deposits.
  • Understand the overall wedding and social market, competitor’s strengths and weaknesses, economic trends, supply and demand, and how to sell against them
  • Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations.
  • Works directly with clients and wedding planners gathering necessary information for menu planning, floor plans, room set-up, timeliness, rental orders, décor, cost, and billing details and any other requirements pertinent to their event in a timely manner and assist with those items as necessary.
  • Interacts effectively with all departments within the hotel to ensure guest satisfaction and a positive work environment.
  • Assists in organizing on-site bridal events and attend outside bridal shows.
  • Follow up appropriately with past appointments and report any issues and/or client inquiries to the Director of Sales & Marketing.
  • Comply with attendance rules and be available to work on a regular
  • Perform any other job-related duties as assigned.

QUALIFICATIONS:

  • 2+ years hotel catering sales experience or event experience required.
  • Knowledge of Delphi, Word, Excel
  • Strong written and verbal communication skills
  • Ability to travel if needed
  • Basic computer skills: Excel, Word, Outlook
  • Ability to work nights, weekends and holidays as needed
  • All other duties as assigned

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Sales bonus program
  • Professional development and growth
  • Paid time off for personal, vacation, and holiday
  • Employee Assistance Program (EAP)
  • Room discounts at all Crescent Hotels & Resorts hotel locations
  • Parking at a discounted rate
  • Daily Employee Meals
  • Cellphone Stipend
  • And much more!

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Thorough knowledge of food and beverage products, proper preparation and presentation of foods and beverage items. Ability to prepare signage for catering functions. Ability to grasp, lift and/or carry, or otherwise move goods weighing a maximum of 20 lbs. on an occasional basis. Ability to create special themes and menus. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Mayfair House Hotel & Garden

179 Room Hotel

Refreshingly Eccentric

Rooted in its artist narrative and anchored by its signature eccentric design, Mayfair House Hotel & Garden is a place where everything is refreshingly current yet timeless. Centered in Miami’s Coconut Grove neighborhood, escape to a lusher, cozier enclave that transcends South Beach with exceptional dining, shopping, parks, and attractions.