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General Manager

General Manager

The Westin Chicago Northwest
Itasca, IL

Full-Time
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Description

Crescent Hotels & Resorts is seeking a General Manager for the Westin Chicago Northwest, a AAA Four-Diamond hotel that boasts unparalleled sophistication, blending modern elegance with timeless charm.

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

In this role, the General Manager creates and maintains a customer-driven hotel with a member-keeping vision that inspires the associates to do their best. The General Manager will oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.

We are committed to providing you with:

  • Excellent compensation package
  • Operational incentive plan eligibility
  • An exceptional benefit plan for eligible associates & your family members
  • 401K matching program for eligible associates
  • Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

1. Perform administrative duties including: reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners.

2. Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team.

3. Recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.

4. Participate in community affairs and maintain positive public image for Crescent and hotel. Meet with potential and current clients and promote hotel.

5. Communicate both verbally and in writing to provide clear direction to staff.

6. Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers.

7. Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.

8. Appropriately handle associate issues in conjunction with Human Resources following Crescent policies.

9. Comply with attendance rules and be available to work on a regular basis.

10. Perform any other job-related duties as assigned.

Required Skills/Abilities:

  • Minimum of 5 years' experience as a Full-Service Hotel General Manager is required.
  • High volume convention/group hotel experience highly desired.
  • Lifestyle Brand experience highly desired.
  • Working knowledge of financial/accounting procedures is required.
  • Ability to read, write and speak the English language fluently.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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The Westin Chicago Northwest

416 Room Hotel

AAA Four-Diamond Hotel Near Woodfield Mall

Welcome to the oasis of travel at the 416 rooms and Suites of The Westin Chicago Northwest, a AAA Four-Diamond hotel close to OHare Airport and Schaumburg's Woodfield Mall. Dive into our Six Pillars of well-being: Sleep Well, Eat Well, Move Well, Feel Well, Work Well, and Play Well. Start your day by fueling up with a Eat Well® smoothie at the hotels casual MarketPlace coffee house. Work Well while catching up on work with free Wi-Fi in the hotel atrium. Move Well with an energizing run along the lake adjacent to the hotel. Feel Well by following a day well-spent in Itasca, a hot shower in your spacious bathroom—fully stocked with Westin White Tea Heavenly™ amenities. Play Well by capping off your night time routine with dinner in 400 Park Bistro. Finally, Sleep Well in our Heavenly® Bed, complete with seven plush layers to maximize comfort and replenish your energy. Whether visiting for work, pleasure or both, this is the place to find your balance in Northwest Chicago and leave feeling refreshed.