Front Desk
Courtyard by Marriott Dallas Plano/The Colony
5917 Stone Creek Drive
The Colony, TX 75056
Description
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Flexible availability.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Courtyard by Marriott Dallas Plano/The Colony
128 Room Hotel
Settle into a comfortable stay at our hotel in The Colony
Discover the perfect blend of comfort and convenience at Courtyard in The Colony. Featuring a prime location less than 1 mile to North Texass newest entertainment destination, Grandscape. Grandscape features outdoor entertainment, world class restaurants, unique shopping, home to NFM Nebraska Furniture Mart and family friendly experiences. Our hotel is perfect for the modern business traveler or vacationer. Legacy West which is home to Toyota HQ and Liberty Mutual, numerous restaurants and shops, is 1.5 miles from our hotel and 2 miles to Legacy Park - home to Ericsson and Frito Lay. The Hotel is within 10 minutes of Toyota Stadium, Dr Pepper Stars Center, Five Star Complex, The Tribute Golf Club and Old American Golf Club. Visit the Bistro for a snack and signature Starbucks beverage. Once you have fueled up head over to our fitness center to get a workout in using our huge selection of cardio equipment and free weights then cool off with a refreshing dip in our sparkling outdoor pool.