Host / Hostess
Hotel Cleveland, Autograph Collection
24 Public Square
Cleveland, OH 44113
Current Job Openings
Description
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are committed to providing you with:
- Highly competitive wages
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Flexible scheduling to allow you to focus on what is important to you
- Discounts with our Crescent managed properties in North America for you & your family members
ESSENTIAL JOB FUNCTIONS:
- Maintain guest flow charts to track number of guests to each station and to track volume per hour.
- Ensure that the entrance to the restaurant has someone there to greet guests at all times.
- Ensure that the front of the restaurant is spotless at all times.
- Check on every table to ensure that it is clean, spotless and fully set up, and that all silverware and glassware is spotless before any guests are seated at the table. In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.
- Check on guests to get feedback on the quality of their meals, service, etc., and share any problems that arise, immediately. Inform supervisor and manager, immediately, but try to take care of the problem at once.
- Schedule servers for breaks, etc. in conjunction with the supervisor and depending on the business volumes.
- Pitch in and help in service, whenever the need arises. Including food runner and expeditor tasks such as ensuring the kitchen puts out the dishes according to the ticket specifications and relaying orders from wait staff to the kitchen.
- Perform all other duties as assigned.
REQUIRED SKILLS/ABILITIES:
- Must be 18 years or older to serve alcohol.
- Must be able to work flexible shifts that include evening, weekends, and holidays.
- TABC certified, Tips Trained and Food Handlers certification are all highly preferred.
- The ideal candidate will be organized and able to work with a sense of urgency and seeking guest satisfaction.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Hotel Cleveland, Autograph Collection
491 Room Hotel
Welcome To Hotel Cleveland, Autograph Collection
Weave The Cleveland Story Into Your Downtown Stay.
Hotel Cleveland stands as a bold testament to the city’s spirit, a fusion of Cleveland’s historical depth and present-day charisma. More than just a place to stay, we are a living narrative, celebrating the city’s steel-clad resolve and the warmth of its community. As a hub for its evolving story, we invite all to experience all that Hotel Cleveland offers with spirited accommodations and noteworthy service synonymous with the Autograph Collection. During your stay, savor a menu of shareable dishes and show-stopping cocktails at Maker, and authentic Cleveland Breakfast at Mowrey's. Steps from Public Square, our lobby bar is a great place to unwind before a night out. Business travelers and those looking to host special occasions will appreciate our 59,888 sq. ft. of event space featuring integrated technologies, flexible floor plans, and more. Easily get to Jack Casino, Public Square, and more. Embrace the Cleveland spirit and find a stay like nothing else at Hotel Cleveland, Autograph Collection.