Front Desk Manager

Description

Compensation: $60,000 Per Year

Schedule: 5-day work week with open availability. Must be able to work, Holidays, Weekends, AM or PM shift(s) based on Hotel Business Demands.

Start Date: First week of April 2025

Big Plus: Hilton experience particularly in OnQ.

• A dynamic and fast-paced work environment
• Opportunities for growth and career advancement
• Competitive salary and benefits package
• Training and development programs to enhance your skills
• A supportive team of colleagues dedicated to excellence

• Oversee the daily operations of the front desk
• Manage a team of front desk agents
• Ensure exceptional guest service at all times
• Handle guest inquiries and concerns with professionalism
• Coordinate with other departments to ensure smooth operations
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
• Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
• Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

  -Supervise the Guest Service Agents

• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees

• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.

• Prior experience in a front desk or hotel management role required to be considered for this position
• Minimum 5+ years of experience as a Front Desk Manager required preferably with Hilton experience.
• Full-Service Experience or Resort Experience for the position
• Strong leadership and communication skills
• Excellent customer service abilities
• Ability to multitask and prioritize in a fast-paced environment
• Knowledge of hotel operations and hospitality industry trends

If you are ready to make a difference in the hospitality industry and take your career to new heights, apply now to join the Hilton Denver Inverness team as our Front Desk Manager. We look forward to welcoming you aboard!

Application Deadline: March 31, 2025, or until the position has been filled.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)