Convention Services Manager

Description

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Generous compensation package of $60,000-65,000 annually
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

• As the Convention Services Manager you will be required to document and organize detailed requirements of each function.
• Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.
• Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting rooms set up based on needs of clients.
• Monitor in house group activity providing assistance as needed such as organizing exhibit set up.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Conduct walking site inspections throughout property.
• Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths.
• Assist sales staff in promoting hotel, developing leads and securing rebookings.
• Plan and conduct pre- and post-convention meetings with clients and respective departments.
• Document tracking of group activity.
• Access and input data into a computer system to generate account history reports.
• As well as communicate both verbally and in writing to provide clear direction to staff.

REQURED SKILLS/ABILITIES:

• Must have a minimum of 3 years experience in catering sales or conference services, preferably in a convention Resort/Hotel.

• Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation

• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems

• Thorough knowledge of Hotel Food & Beverage operations. General knowledge of all hotel departments.

• An understanding of monthly forecasting process

• Knowledge of lighting and sound equipment and usage.
• Ability to utilize a moderately complex computer system.
• Ability to effectively deal with internal and external customers.
• Able to lift, grasp, carry and/or push up to 50 pounds.
• Ability to work shift standing on feet and walking throughout hotel or sitting for long periods of time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)