Front Desk Agent

Description

At Hilton Garden Inn Stony Brook, the front desk is the heartbeat of our hotel. We are currently seeking a Full-Time Front Desk Agent who is passionate about hospitality, driven by service excellence, and eager to create outstanding guest experiences from the moment guests arrive until long after they depart. This role is ideal for someone who is professional, detail-oriented, and thrives in a guest-focused, fast-paced hotel environment.

As a Front Desk Agent, you will serve as the primary point of contact for all guests. You will be responsible for delivering exceptional customer service while performing essential front office operations in accordance with Hilton brand standards. You will represent the hotel with confidence, warmth, and professionalism at all times.

What You'll Be Doing:

• Welcome and acknowledge all guests with a professional, friendly, and courteous demeanor
• Perform guest check-in and check-out procedures accurately and efficiently
• Register guests, assign rooms, issue room keys, and provide information about hotel amenities, services, and local attractions
• Handle reservations, cancellations, modifications, and room changes using Hiltons PEP system
• Respond promptly and effectively to guest requests, concerns, and complaints, ensuring resolution and guest satisfaction
• Maintain accurate guest accounts, process payments, and balance cash, credit, and folio transactions
• Follow all hotel policies regarding safety, security, confidentiality, and guest privacy
• Communicate effectively with housekeeping, maintenance, sales, and management to ensure seamless guest service
• Monitor lobby activity and maintain a clean, organized, and welcoming front desk area
• Adhere strictly to Hilton brand standards, service recovery guidelines, and quality assurance expectations

What We Are Looking For:

• Previous hotel front desk experience preferred; hospitality or customer service experience required.
• Strong verbal and written communication skills
• Excellent interpersonal skills with the ability to interact professionally with guests, coworkers, and management
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Strong attention to detail and problem-solving abilities
• Basic computer skills required, experience with Hilton PEP system a plus
• Ability to stand for extended periods and perform light lifting when necessary
• Flexible schedule availability, including mornings, evenings, weekends, and holidays

Why Join Hilton Garden Inn Stony Brook?

• Comprehensive Health Benefits

Eligible employees have access to medical, dental, and vision insurance plans designed to support your health, wellness, and peace of mind.

• Paid Time Off & Holiday Pay

Enjoy paid time off to rest and recharge, along with paid holidays, helping you maintain a healthy work-life balance.

• Hilton Team Member Travel Program

Take advantage of one of the most respected travel benefit programs in the industry, offering deeply discounted hotel stays worldwide for you and your eligible friends and family.

• Ongoing Training & Professional Development

Receive hands-on training, brand-specific education, and access to Hilton’s world-class learning platforms to build skills, confidence, and long-term success in hospitality.

• Supportive Leadership & Team-Oriented Culture

Work in a positive, inclusive environment led by experienced managers who value collaboration, communication, and mutual respect.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.