Outlet Manager

Description

JOB OVERVIEW:

As an Outlet Manager at the Atlanta Evergreen Lakeside Resort, your primary responsibility will be to supervise and create an atmosphere where our guests can savor the good life with inspiring food and beverage. You will champion the Atlanta Evergreen Lakeside Resort program by producing and serving signature Starbucks coffee drinks with hospitality and style.

ESSENTIAL JOB FUNCTIONS:

• Assisting with training and following recipes to spec.
• Assisting the Director of Outlet with seasonal specials and rollouts.
• Assisting the Director of Outlet with weekly scheduling.
• Completing requisitions and assisting the Director of Outlets with ordering.
• Overseeing day-to-day operations and ensuring daily side work is completed by team members.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch in” and help co-workers with their job duties and be a team player. Ability to use the point of sale. Ability to lift/carry weight up to 50 pounds. Ability to push/and pull carts of products weighing up to 150 pounds.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times and that you treat all guests and associates with courtesy and respect under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures, be willing to learn new skills and/or improve existing ones, be able to solve routine on-the-job problems, and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Qualifications

Behaviors

• Innovative: Consistently introduces new ideas and demonstrates original thinking (Preferred)
• Leader: Inspires teammates to follow them (Preferred)
• Team Player: Works well as a member of a group (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Motivations

• Preferred

  Financial: Inspired to perform well by monetary reimbursement

• Preferred

  Self-Starter: Inspired to perform without outside help

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.