Host / Hostess

Description

ESSENTIAL JOB FUNCTIONS:

1 - Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.

2 - Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.

3 - Maintain proper set-up of dining room.

4 - Receive records and make any necessary arrangements for reservations and special functions in the restaurant.

5 - Comply with attendance rules and be available to work on a regular basis.

6 - Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. Ability to remember, recite and promote the variety of menu items. Ability to move throughout a crowded room to seat guests. Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to establish and maintain effective working relationships with associates, customers and patrons.

The pay rate for this role in NY is $18.00 to $20.00 per hour.

Qualifications

Customer service experience

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

• Preferred

  Customer service experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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