Group and Convention Services Manager

The stunning NoMo SoHo is seeking a Group and Convention Services Manager to join the team. This role will actively prospect and solicit new contracts and business opportunities for meetings while consistently participating in the re-booking of repeat business by having a track record of long-term client relationships, team player attitude and guest relations skills.

Tucked away at 9 Crosby, NoMo is a hidden gem just steps from the excitement that the streets of New York have to offer. Inspired by the neighborhood, NoMo represents an intrigue for the nostalgic + modern. Our building is a curated collection of vintage and contemporary art, illustrating the eclectic mix of those who made SoHo what it is today.

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Generous compensation package
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

• Coordinate all aspects of group bookings and events, including; meetings, conferences,

  social events, and corporate functions.

• Act as the primary point of contact for clients from booking through event completion.
• Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting rooms set up based on needs of clients.
• Monitor in house group activity providing assistance as needed such as organizing exhibit set up.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Conduct walking site inspections throughout property.
• Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths.
• Handle requests and complaints in a professional and timely manner.
• Assist sales staff in promoting hotel, developing leads and securing rebookings.
• Plan and conduct pre- and post-convention meetings with clients and respective departments.
• Manage room blocks and event space allocations for group bookings.
• Document tracking of group activity.
• Access and input data into a computer system to generate account history reports.

REQURED SKILLS/ABILITIES:

• Must have a minimum of 3 years' experience in events, banqueting, and / or group sales/service management, preferably in a convention Resort/Hotel.
• Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal abilities.
• Customer-focused with problem-solving skills.
• Able to lift, grasp, carry and/or push up to 50 pounds.
• Ability to work shift standing on feet and walking throughout hotel or sitting for long periods of time.