General Manager

Description

ESSENTIAL JOB FUNCTIONS:

• Create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.
• Perform administrative duties including reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc.
• Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners.
• Interview, hire, train, supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team.
• Recommend performance evaluations, resolve problems, provide open communication.
• Participate in community affairs and maintain positive public image for Crescent and hotel. Meet with potential and current clients and promote hotel.
• Communicate both verbally and in writing to provide clear direction to staff.
• Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers.
• Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.
• Appropriate handle associate issues in conjunction with People & Culture following Crescent policies.
• Perform any other job-related duties as assigned.

REQUIRED SKILLS/ABILITIES:

• A minimum of 3 years as a hotel General Manager is required.
• Marriott Full-Service experience is highly preferred.
• Local Market experience Las Vegas is highly preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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