Guest Service Agent

. RSP matching program for eligible associates

Here is what you will be doing each day:

As our Guest Services Agent, you'll greet guests warmly during check-ins, assign rooms based on their preferences, and help make their stay comfortable. You'll handle incoming calls, take messages, and deliver them promptly. You'll provide information about local amenities and attractions and ensure smooth check-outs by preparing room bills. You'll also address any guest complaints with a positive attitude and perform other tasks as needed.

Does this sound like you?

We’re looking for someone who can communicate well, has great guest service skills, and works well both in a team and independently. Confidentiality is key in this role. You'll need to be available for a flexible schedule, including nights, weekends, and holidays, and must be legally authorized to work in Canada.

We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

This posting represents a current vacancy and Crescent Hotels & Resorts does not use artificial intelligence to screen, assess, and/or select applicants.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.