People & Culture Manager

Description

Supports the implementation and administration of People & Culture functions, including recruitment, training and development, benefits administration, and associate relations activities for all hotel personnel. Partners with hotel leadership to ensure consistent application of P&C practices and positive associate experience.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Support recruitment efforts by assisting with sourcing, interviewing coordination, and onboarding processes to attract and retain qualified associates. May participate in interviews for select positions.
• Assist in the coordination and delivery of training programs, including new hire orientation and ongoing development initiatives. Monitor participation and provide feedback for continuous improvement.
• Support the administration of associate performance programs by tracking completion, reviewing for consistency, and assisting leaders as needed.
• Assist in the implementation and administration of P&C policies and programs to ensure a positive and productive work environment. Promote fair and consistent application across all departments.
• Support compliance with all Federal, State, and local laws and regulations by maintaining accurate records, assisting with audits, and communicating updates as directed.
• Provide guidance and support to managers and associates on P&C-related matters, including employee relations, policies, and procedures. Escalate complex issues as appropriate.
• Assist with the administration of wages and benefits, including responding to associate inquiries and supporting accurate processing through HR systems.
• Support labor relations activities, including maintaining documentation, assisting with grievance processes, and ensuring adherence to union agreements where applicable.
• Coordinate pre-employment processes, including background checks, drug testing, and reference checks, in compliance with company policies.
• Ensure proper completion and maintenance of employment eligibility documentation for all associates.
• Working knowledge of HR compliance, investigations, corrective action, and documentation standards.
• Proficiency with HRIS/timekeeping systems (e.g., UKG) and Microsoft Office (especially Word, Excel, Outlook).
• Perform other job-related duties as assigned

REQUIRED QUALIFICATIONS & SKILLS:

• Bachelor's degree in Human Resources or equivalent from a 4-year college or technical school.
• 3 years of Human Resources experience, training, or an administrative management with HR related duties.
• Detail-oriented with strong analytical and organizational skills.
• Ability to work independently and maintain confidentiality.
• Strong interpersonal and communication skills with the ability to influence, de-escalate conflict, and build trust across all levels.
• High level of professionalism, discretion, confidentiality, and follow-through.
• Bilingual (English/Spanish) is a plus.

What Make Us Great?

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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