Manager / Catering BU NX

Description

The Catering Sales Manager is a full-time, on-site role based at The Bethesdan Hotel.

What you will be doing in this role:

The Catering Sales Manager will monitor event performance, maintain accurate records in sales systems, and focus on building long-term client relationships that support revenue goals and high guest satisfaction. Be responsible for generating and managing catering and event business for the hotel. Day-to-day responsibilities include prospecting and qualifying leads, preparing proposals and contracts, and conducting site visits with clients to showcase event spaces and services. The role involves coordinating with clients on event details, menus, room setups, and timelines, and collaborating closely with the food & beverage, banquet, and operations teams to ensure seamless execution.

This role salary ranges from $65,000 to $75,000.

• Prospecting for new business – Internet prospecting, cold calling and contacting former clients to solicit new business and attends industry events/programs as needed.
• Building and maintaining strong client relationships.
• Responding in a timely manner to incoming group/catering business opportunities.
• Conducting hotel site inspections and client presentations both in person and virtually.
• Creating contracts and other related booking documentation as required including but not limited to activity tracking. Manage and maintain client account files.
• Detailing events to include all food & beverage, set up and audiovisual needs. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel’s needs.
• Creating group resumes and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests.
• Using negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Proactively identifies operational challenges associated with his/her event and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.

Competencies

• Results-driven with strong business acumen
• Relationship-focused with excellent customer service skills
• Strategic thinker with proactive sales approach
• Strong organizational and time management abilities
• Collaborative team player with cross-functional partnership mindset
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications:

• Must have excellent communication skills, both oral and written
• Demonstrated proficiency in the Microsoft Office Suite at the intermediate level (Word, Excel, Outlook, and PowerPoint)
• Demonstrated ability to work independently with minimal supervision
• Demonstrated ability to effectively manage multiple projects in a fast-paced, deadline-driven environment
• Must have in-depth knowledge of hotel operations or a related field,
• Ability and willingness to work evenings, weekends, and occasional holidays as required.

Preferred Qualifications:

• Catering Experience preferred
• In-depth knowledge of food and beverage preparation, presentation, catering service, and cost.
• General knowledge of Hilton Tapestry helpful.

This role salary ranges from $65,000 to $75,000 and could make quarterly bonuses. Hilton experience is a plus, but not required.

• An exceptional and comprehensive benefit plan for you and eligible family members to include Health insurance, Dental insurance, Vision insurance, Flexible Spending Accounts, Life insurance, Short-Term & Long-Term Disability, Accident Insurance, Employee Assistance Program (EAP)
• Other voluntary benefits include Pet Insurance, Identify Theft Insurance, Travel Assistance
• Paid Vacation, Sick and Holidays
• 401K matching program
• Hotel discounts at Hilton Hotels globally and Crescent managed properties in North America for you & your family members
• Daily Team Member Meals
• Team Member Parking

• PERFORMANCE STANDARDS
• Customer Satisfaction:
• Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
• Work Habits:
• In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
• Safety & Security:
• The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
• NOTE:
• This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
• Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Qualifications

Catering Experience preferred

Experience

• Preferred

  2 years:

  Catering Experience preferred

• Preferred

  1 years:

  Conference Service Manager

• Preferred

  3 years:

  Customer Service

• Required

  1 years:

  Hotel Experience

• Required

  2 years:

  Sales

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.