Housekeeping Supervisor
Williamsburg Lodge
310 South England Street
Williamsburg, VA 23185
Current Job Openings
- Banquet Captain
- Banquet Server
- Banquet Set-Up Supervisor
- Banquets Set-Up Houseperson
- Bell / Door Attendant
- Chef D' Partie
- Cocktail Server
- Cocktail Server
- Conference Concierge
- Cook 4
- Dining Room Server
- Dining Room Server
- Director, Facilities Maintenance
- Front Desk Attendant
- Housekeeping Supervisor
- Maintenance Tech I (Senior Level)
- Maintenance Tech II (Mid Level)
- Pastry A
- Public Service Bartender
- Public Service Bartender
- Remote Sales Manager
- Room Attendant
- Table Service Assistant
- Upholstery Maintenance Worker
Housekeeping Supervisor
Williamsburg Lodge
Williamsburg, VA
Full-Time
Description
Job Description:
- Trains and provides input on the counseling, discipline, and complimenting of employees within the standards of the hotel. Evaluates employee performance on a regular basis by communicating with employees and management on job performance.
- Ensures prompt response to guest requests and complaints. Interactive with improving guest service, guest comfort and standards. Holds employees responsible to the same standards.
- Inspects all responsible guestrooms as assigned to ensure cleanliness and proper maintenance and corrects deficiencies so that guest expectations are exceeded. Reports and follows up on all maintenance needs within areas of responsibility.
- Assists management in preparing and monitoring new standards, procedures, policies and operation plans in order to improve the department.
- Responsible for turning rooms over to the Front Desk to re-sell in a timely and efficient manner. Prioritizes work so those guests are able to check in without delays.
- Ensures staff is trained to work in a safe manner at all times to minimize hazards and eliminate accidents.
- Prepares daily housekeeping assignments and special projects. Communicates often with Front Desk on the turnover of rooms and rush rooms, and with Conference Services on public space needs.
- Inspects all areas to achieve and maintain world class standards of maintenance, cleanliness and sanitation. Coordinates and follows up on any physical repairs with the Maintenance department.
- Ensures par levels of cleaning supplies, chemicals and equipment are properly maintained daily. Orders supplies as needed and according to the budget.
- Accurately completes monthly linen and weekly guest supply inventory.
- Develops and maintains a cooperative working relationship with other hotel departments, including but not limited to Banquets, Conference Services, Front Office, Maintenance, and Culinary operations.
- Ensures effective and consistent use of the hotel lost and found program.
- Assists with administrative duties as needed.
SUPERVISION TO BE EXERCISED:
Indirect: Room Attendants, Section Housecleaners, Housekeeping Attendants, Upholstery Maintenance, Contract workers, temp workers.
DIRECTION RECEIVED:
Works independently and as a team with general directions and guidance from the Executive Housekeeper, Assistant Executive Housekeeper, Guest Service Manager and General Manager.
QUALIFICATIONS:
- 2 or more years’ experience as a Housekeeping Supervisor or Manager in a 3-5-star hotel or resort property.
- Professional knowledge of sanitation, cleaning equipment, and cleaning products and their safe and proper use.
- Strong written and verbal communication skills.
- Physical requirements include but are not limited to: (1) transporting up to 40 pounds; (2) doing a great amount of walking; (3) reaching and bending.
Preferred Qualifications:
Associates Degree in Hotel Management or a closely related field.
Williamsburg Lodge
323 Room Hotel
Immerse yourself in the charm and history of Colonial Williamsburg by staying at Williamsburg Lodge, Autograph Collection. Situated in the heart of the historic district, our hotel blends Southern elegance with modern comforts for a homelike feel. Drawing from the time of Colonial Williamsburg, our accommodations offer Chippendale fretwork and unique furnishings. This 18th-century style blends harmoniously with modern amenities including complimentary high-speed Wi-Fi, mini-refrigerators, and flat-panel TVs with premium movie channels.
Sample Southern and American fare for breakfast, lunch, and dinner at Traditions and Sweet Tea & Barley, our two restaurants. Work out in our fitness center and take a dip in one of our multiple pools. To elevate your visit, pamper yourself with a spa treatment or tee off at Golden Horseshoe Golf Club. We are just minutes from historic tours and exhibits of Colonial Williamsburg, Jamestown, Yorktown and Busch Gardens. We hope to welcome you to Colonial Williamsburg very soon