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Front Desk Agent

The Source Hotel & Market Hall

3330 Brighton Blvd

Denver, CO 80216


100 Room Hotel
Managed By Crescent Hotels & Resorts
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Full-Time

Compensation: $22.00 per hour

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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The Source Hotel & Market Hall

100 Room Hotel

Reborn from an 1870s iron foundry, The Source is a boutique hotel, artisan market hall, and creative hub in the heart of Denver’s vibrant RiNo Art District. Our original Market Hall building was once the home of the Colorado Iron Works plant. A prominent Denver manufacturer from the 1870s through to the mid-1900s, Colorado Iron Works earned global recognition for its innovative approach to the manufacturing of ore-milling equipment that was shipped all over the world. Left-behind pieces of the foundry’s history are now integral components of The Source — just walk in and look up.

The Source Hotel offers 100 design-forward rooms saturated with natural light, fresh air, and captivating views of the Rocky Mountains and Denver skyline. Our spaces take inspiration from Scandinavian and Japanese design, featuring custom Baltic birch casework, polished concrete floors and, in select rooms and suites, our signature operational garage doors designed to invite the outdoors in.

The Market Hall 

Two market halls totaling 45,000 square feet make up the foundation of our culinary complex, with a collection of artisans including a bakery, modern wood-fired pizzeria, barber, curated vintage shop, florist, brewery, and barbecue joint.