Description

Horseshoe Bay Resort Jet Center is looking for a Concierge Supervisor to guide the team through another busy season! This position requires a people person who's highly-motivated to deliver the highest standards of Member, guest and customer service for the Resort Jet Center. FBO Concierge Supervisor leads the front of the house and Concierge team. This position is responsible for maintaining inventory par levels for daily usage and training technicians. An eye for detail, a drive to exceed customer expectations and the ability to think critically and resolve problems are essential qualities for this work.

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

• • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

Definition:

FBO Concierge Supervisor leads the front of the house and Concierge team. This position is responsible for maintaining inventory par levels for daily usage and training technicians. An eye for detail, a drive to exceed customer expectations and the ability to think critically and resolve problems are essential qualities for this work.

General Duties:

• Maintains fuel inventory, bulk fuel ordering and daily inventory monitoring in both storage tanks and re-fueler’s while ensuring quality control measures are met
• Maintain additional inventory levels including:
  • oils, additives, aircraft/vehicle detail supplies
  • housekeeping supplies
  • employee personal protective equipment
• Manages associate schedules and ensures adequate shift coverage
• Able to open fixed based operation and perform all morning duties
• Proficient at all fixed based operation standard operating procedures and check list items
• Complete service sales tickets and process credit card and member account sales transactions.
• Resolve issues and conflicts to the satisfaction of the customer and benefit of the FBO whenever possible.
• Create arrival and departure reservations in an electronic calendar or other software that may be made available.
• Maintain professional demeanor in high stress situations and busy times.
• Evaluate and reprioritize tasks to ensure all customer and enterprise demands are met in a timely fashion.
• Attend/Conduct all departmental meetings as necessary.
• Guides aircraft during arrivals and departures, using hand signals with wands
• Place “Welcome Mat” at arriving/departing aircraft
• Communicates with supervisors and customer service representatives via portable radios
• Assists in providing aircraft with ice, coffee, catering, newspapers and other necessary services
• Assist department Director and Assistant Manager with projects as required.
• Perform data entry as needed
• Other duties may be assigned, as needed.

Employment Standards:

• Current valid driver’s license and satisfactory MVR for insurance purposes
• Proficient at daily close-out paperwork, clerical and tracking skills.
• Previous customer service or experience and ability to work well with customers, line service and other resort Associates in person and over the phone.
• Communicate and disseminate information accurately.
• Detail-oriented and ability to take pride and ownership of the work environment.
• Excellent language, spelling, writing, editing and proofreading skills and telephone etiquette.
• General knowledge of Microsoft Word, Excel, PowerPoint, and web browser; email; fax and copier machines.
• Minimum 2 years experience in a similar role or related area, required
• High school diploma or equivalent
• Always follow all Resort rules and policies

Working Conditions/Environment:

• Majority of the work is performed outdoors in various weather conditions common to Texas.
• Exposure to maintenance equipment; including but not limited to moving parts, heights, noise, airborne debris, vibration and fumes.

Physical & Mental Requirements:

• The employee must occasionally lift and/or move up to 45 pounds.
• Must be able to reach top drawer of four-drawer cabinet or stoop to bottom one.
• Must have neat and clean overall appearance.
• Maintain proper associate uniform standards and footwear which is enclosed toe and heel.
• Walk and sit as a daily routine.
• Ascend/descend stairs as a daily routine.
• Comprehend reading materials, speak, read and write English
• Must be able to interact with co-workers and have a sense of TEAM.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)