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Front Desk Agent

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Full-Time

Description

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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The Westin Huntsville

232 Room Hotel

Elevate your stay at our luxury hotel in Huntsville, AL

Soar above it all at The Westin Huntsville. We offer convenient access to several of the city's most beloved attractions, such as Huntsville Botanical Garden and the U.S. Space & Rocket Center. If exploring the city isn't on your agenda, withdraw into the spacious accommodations of our hotel near Huntsville, AL, which include complimentary Wi-Fi, pillowtop mattresses and marble bathrooms. Visit Sage Grille, our on-site restaurant, when you want a delicious meal without ever having to leave the comfort of our dog-friendly hotel in Huntsville, AL. Stay active during your trip by taking a lap in our heated, indoor/outdoor pool, or lifting weights in our 24-hour fitness center, featuring free weights and cardio equipment. Before you call it a night, enjoy a nightcap from Sage Bar to help you relax after a taxing day. Whether traveling for business or leisure, The Westin Huntsville is thoughtfully designed from the ground up to empower your stay