Tennis Professional

Description

JOB OVERVIEW:

The Tennis Professional actively supports and upholds the Shangri-La’s stated mission and values while developing, promoting, and coordinating a comprehensive tennis and racquet-based program for the resorts tennis facilities.

REPORTSTO: Director of Recreation

ESSENTIAL JOB FUNCTIONS:

• Supervise all tennis/pickleball play, as directed by Recreation Director.
• Enforce facility rules and regulations of the facility, and its equipment.
• Plan, organize and promote a year-round variety of tennis programs, lessons, leagues, and tournaments.
• Supervise the rental and maintenance of tennis equipment.
• Continue to build an active and self-sustaining tennis program.
• Attend weekly Marketing Meetings.
• To help in the coordination and supervision of various on-court activities, including but not limited to:

• Teaching workshops and certification clinics
• Tennis socials or parties (min 4 per year)
• Team Tennis
• Clinics and drills

• Any other activities the Recreation Director assigns
• Give professional opinions and advice relating to the maintenance of the tennis courts.
• To provide private, semi-private (one- two players), or classes (3 or more players).
• Devote a reasonable number of hours to playing tennis with residents regardless of their ability level to promote the activities with prior approval from the Recreation Director; such play is not to be considered a lesson.

• Perform other related duties as assigned.
• Communicates regularly with other members of the top management group to discuss activities, goals, plans and member/customer input.

REQUIRED SKILLS AND ABILITIES:

• High school diploma or equivalent preferred.
• 2 years of Related experience is required.
• Professional certifications from USPTA (United States Professional Tennis Association) (P1 or P2), OR USPTR (United States Professional Tennis Registry) Professional certification and N.T.R.P. (National Testing Rating Program) rating of 4.0 plus within six months of hire.
• Must be 18 years of age or older.
• Must be able to pass a background check.
• Must be able to maintain professional status through interface with customers, management, and co-workers.
• Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and/or weekends.

Physical Demands:

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to sit; and stoop, kneel, crouch, or crawl and lift more than 50lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

Work Environment:

The duties of this position are primarily performed outside in all climate conditions.

PERFORMANCE STANDARDS: Customer Satisfaction:

• Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
• Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
• Strive to create memorable guest experiences, maintaining Shangri-La’s high service standards.

Work Habits:

• Follow established work procedures and policies, maintaining punctuality and reliable attendance.
• Adapt to changes in the work environment with a positive attitude.
• Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.

Safety & Security:

• Adhere to Shangri-La’s safety and security policies, including key controls and proper handling of chemicals.
• Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
• Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.

ADDITIONAL INFORMATION: This job description provides an overview of the key responsibilities and expectations for the [Position Title]. It is not an exhaustive list of duties. Additional job-related tasks may be assigned as needed.

Disclaimer:

This job description does not constitute an employment contract. All Shangri-La associates are employed "at-will" and may be subject to changes in duties or responsibilities at the discretion of the Company.