Front Desk Supervisor

Description

Blossom Hotel is Houston’s newest and most distinctive luxury destination for business and leisure. Located steps from the nations largest medical and research community at Texas Medical Center, near NRG Stadium and Rice University. Positioned at the axis of innovation and inspiration, guests can enjoy the diversity of nearby neighborhoods, world-class dining options and attractions. We are looking for our next great team member to join us in filling the position of Front Desk Supervisor.

The Front Desk Supervisor assists in leading the front office team to ensure a seamless guest arrival, departure, and stay experience. This role combines hands-on guest service with leadership responsibilities, supporting the Front Office Manager in training associates, resolving guest concerns, and upholding luxury service standards at all times.

• Competitive pay

• Hilton Travel discounts on all Hilton brand properties worldwide

• Hotel room discounts with our Crescent managed properties across North America for you and your family members

• Excellent benefits plans for eligible associates and your family members

• Paid time off

• Career development opportunities in a luxury hospitality environment

• Free meals
• Free parking

• Supervise daily front desk operations, ensuring efficient check-in, check-out, and guest service procedures.

• Lead and support Front Desk Agents, Concierge, and Bell/Door staff as applicable.

• Assist with scheduling, training, coaching, and performance support for team members.

• Handle escalated guest concerns or requests with professionalism and discretion.

• Ensure guest profiles, billing, and reservations are accurate within the Property Management System (PMS).

• Monitor lobby appearance and front desk presentation to maintain hotel standards.

• Promote hotel services, upgrades, and loyalty programs to enhance guest experience and revenue.

• Coordinate communication between housekeeping, maintenance, and other departments to ensure guest satisfaction.

• Assist with reporting, shift handovers, and compliance with hotel policies and security procedures.

• Serve as the Manager-on-Duty when required.

• Previous experience in front desk or guest services, with supervisory or lead role preferred.

• Experience in a luxury hotel or high-end hospitality environment strongly desired.

• Strong knowledge of front office systems (PMS), guest service protocols, and hotel operations.

• Excellent communication, problem-solving, and leadership skills.

• Professional appearance and polished demeanor.

• Ability to remain calm and composed in high-pressure or guest-sensitive situations.

• Flexible availability including nights, weekends, and holidays.

• Ability to stand for extended periods.

• Ability to lift or move luggage or office equipment up to 30 lbs as needed.

Qualifications

Front Desk Supervisor Experience

Behaviors

• Loyal: Shows firm and constant support to a cause (Preferred)
• Thought Provoking: Capable of making others think deeply on a subject (Preferred)
• Innovative: Consistently introduces new ideas and demonstrates original thinking (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Functional Expert: Considered a thought leader on a subject (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Team Player: Works well as a member of a group (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Motivations

• Preferred

  Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Preferred

  Financial: Inspired to perform well by monetary reimbursement

• Preferred

  Self-Starter: Inspired to perform without outside help

• Preferred

  Goal Completion: Inspired to perform well by the completion of tasks

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

• Required

  1 years:

  Front Desk Supervisor Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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