Bell Captain

Description

• Supervise, schedule, and train bell staff to ensure efficient and professional service

• Greet guests upon arrival and departure in a warm, courteous, and professional manner

• Oversee luggage handling, storage, and delivery to guest rooms

• Coordinate guest transportation services, valet assistance, and group arrivals/departures

• Ensure lobby and entrance areas are clean, organized, and welcoming

• Assist guests with directions, local recommendations, and special requests

• Handle guest inquiries, concerns, and service recovery situations promptly and professionally

• Maintain accurate records of luggage storage and guest deliveries

• Collaborate with Front Desk, Concierge, Housekeeping, and Valet teams to ensure seamless operations

• Monitor staff appearance, grooming, and adherence to service standards

• Support VIP arrivals and special events coordination

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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