Hospitality Summer Intern

Description

The Front Desk Intern supports the Front Office team in delivering exceptional guest service. This role provides hands-on experience in hotel operations, guest relations, and administrative responsibilities while developing hospitality and customer service skills in a fast-paced environment.

• Greet and welcome guests in a friendly, professional manner
• Assist with guest check-in and check-out processes
• Respond to guest inquiries, requests, and concerns promptly
• Answer and direct phone calls using proper etiquette
• Maintain accurate guest records and reservations in the property management system
• Support daily front desk operations and administrative tasks
• Coordinate with housekeeping and maintenance to ensure guest satisfaction
• Assist with handling guest complaints and escalating when necessary
• Maintain a clean, organized, and professional front desk area
• Follow all hotel policies, procedures, and brand standards

• Gain knowledge of hotel property management systems (PMS)
• Develop customer service and communication skills
• Understand hotel operations and interdepartmental coordination
• Learn problem-solving and conflict resolution techniques

• Currently enrolled in or recently graduated from a Hospitality, Business, or related program
• Strong communication and interpersonal skills
• Positive attitude with a willingness to learn
• Basic computer skills (Microsoft Office preferred)
• Ability to multitask and work in a fast-paced environment

• Ability to stand for extended periods
• Ability to lift up to 25 lbs occasionally

• Flexible schedule including evenings, weekends, and holidays

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.