Assistant Front Office Manager

Description

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The Assistant Front Office Manager supports the daily operations of the Front Office while helping lead, coach, and develop the team to deliver the elevated and personalized service expected of a luxury Curio Collection by Hilton property.

This hands-on leadership role assists with overseeing Front Desk operations, guest arrivals and departures, room assignments, billing and payment concerns, VIP experiences, guest requests, and service recovery. The Assistant Front Office Manager will serve as a leader on the floor, supporting team members during high-volume periods and ensuring each guest interaction reflects our commitment to exceptional hospitality.

Key responsibilities include supervising and coaching Front Office team members, assisting with scheduling and training, monitoring service standards, resolving guest concerns, recognizing Hilton Honors members and VIP guests, and partnering closely with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments to ensure a seamless guest experience.

The ideal candidate has previous hotel Front Office experience with demonstrated leadership or supervisory experience. Strong communication, problem-solving, organization, and guest-service skills are essential. Previous Hilton experience and familiarity with Hilton systems, brand standards, Hilton Honors, and luxury or full-service hotel operations are preferred.

This position requires a confident and approachable leader who can remain composed in a fast-paced environment, make sound operational decisions, and motivate the Front Office team to consistently exceed guest expectations.

Schedule flexibility, including mornings, evenings, weekends, and holidays, is required based on hotel business needs.

Lead with hospitality. Empower the team. Make every arrival and departure exceptional.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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