General Manager

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply passionate about delivering exceptional guest experiences while creating an environment where our associates can thrive. We believe our people are the heart of our success, and we are committed to fostering a culture where associates feel valued, supported, and inspired to grow.

Through best-in-class learning and development programs, comprehensive health and wellness benefits, and travel discounts that fuel your inner explorer, we are dedicated to creating an experience where you truly belong.

This is more than a traditional General Manager role — it is an opportunity to shape the future of one of Houston’s most distinctive luxury hotel experiences.

Blossom Hotel Houston is an architecturally striking, internationally inspired luxury property positioned in one of the city’s fastest-growing and most dynamic districts. With sophisticated design, elevated food & beverage offerings, and a strong foundation already in place, the hotel is poised for its next chapter of growth and market positioning.

We are seeking a visionary and commercially driven General Manager who is energized by the opportunity to reinvent, reposition, and elevate a luxury asset. This leader will play a critical role in refining the hotel’s identity, strengthening its market presence, enhancing operational performance, and creating a culture that delivers exceptional service with consistency and passion.

The ideal candidate understands how to balance luxury guest expectations with strong business acumen — bringing expertise in team development, revenue strategy, guest experience, and operational excellence. This is a highly visible leadership role with the ability to make a lasting impact on both the property and the guest experience.

For the right leader, this is a rare opportunity to leave a signature on a luxury hotel with tremendous upside potential in one of the country’s most vibrant hospitality markets.

• Competitive executive compensation package
• Operational incentive plan eligibility
• Comprehensive benefits for eligible associates and family members
• 401(k) program with company match
• Travel discounts at Crescent-managed properties throughout North America
• Career growth opportunities with a leading hospitality management company

• Lead all aspects of hotel operations with a strong focus on guest satisfaction, service excellence, profitability, and associate engagement
• Create and maintain a guest-centric culture that inspires associates to consistently deliver exceptional luxury experiences
• Drive financial performance through strategic planning, budgeting, forecasting, revenue optimization, and expense management
• Analyze operational and financial reporting to identify opportunities and implement strategies that maximize profitability and market share
• Partner closely with Sales, Marketing, Revenue Management, and Food & Beverage leaders to strengthen the hotel’s positioning and drive commercial performance
• Recruit, develop, mentor, and lead a high-performing executive and departmental leadership team
• Foster a collaborative and service-driven culture focused on accountability, communication, and continuous improvement
• Maintain strong visibility throughout the hotel while ensuring exceptional product quality, cleanliness, and luxury service standards
• Build relationships within the local community and represent the hotel positively with guests, ownership groups, business partners, and industry organizations
• Lead operational and cultural initiatives that support the continued evolution and repositioning of the hotel within the luxury market
• Partner closely with Human Resources to support associate relations, talent development, and compliance with company policies and procedures
• Travel periodically for corporate meetings, leadership initiatives, and industry events

• Minimum of 5 years of experience as a General Manager within a full-service hotel environment
• Proven success leading upscale or luxury hotel operations required
• Experience repositioning, reinventing, or elevating a hotel asset strongly preferred
• Strong commercial acumen with demonstrated success driving revenue performance and operational excellence
• Marriott brand experience strongly preferred
• Exceptional leadership, communication, and team development skills
• Strong understanding of hotel financials, budgeting, forecasting, and reporting
• Bachelor’s degree in Hospitality Management or related field preferred
• Mandarin language proficiency strongly preferred

Join a company where leadership is empowered, innovation is encouraged, and exceptional hospitality is at the center of everything we do. If you are ready to lead a luxury hotel into its next era of success, we invite you to explore this exciting opportunity with Crescent Hotels & Resorts.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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