Banquet Service Manager
Williamsburg Lodge
310 South England Street
Williamsburg, VA 23185
Current Job Openings
- Banquet Server
- Banquet Service Manager
- Banquet Set-Up Supervisor
- Banquets Set-up Houseperson
- Bell / Door Attendant
- Chef D' Partie
- Cocktail Server
- Conference Services Manager
- Cook 4
- Culinary Extern
- Dining Room Server
- Dining Room Server
- Front Desk Attendant
- Guest Service Manager - Food & Beverage
- Hospitality Intern - Culinary
- Housekeeping Attendant
- Maintenance Tech I (Senior Level)
- Maintenance Tech I (Senior Level)
- Maintenance Tech III (Entry Level)
- Pastry A
- Pastry B
- Public Service Bartender
- Room Attendant
- Table Service Assistant
- Upholstery Maintenance Worker
Description
1. Manages day-to-day leadership and development for the banquet staff, completed shift assignments based on
job classification and establishes performance evaluations from each shift where needed to include Guest
Service Supervisors, and 50+ front line employees in the Collective Bargaining unit. Develops/adjusts
weekly work schedules based on forecasted business needs.
2. Responsibilities may include hiring, promotions, terminations, scheduling, ensuring new employees receive
appropriate training, observing performance of employees and providing feedback and counseling.
Responsible for performance reviews of direct reports.
3. Manage, train, and maintain the use of opening, closing and operational checklists, standard operating
procedures, Banquet Service Standards, and all critical quality control points.
4. Oversee and preserves all Banquet Storeroom operations to organize, zone and maintain equipment and
property stewardship at the highest level. Maintains an updated equipment inventory and focuses on
projected equipment, décor and supply needs based on forecasted event/sales volumes.
5. Collaborates with Conference Services/Catering to finalize event changes and guarantees on the BEOs for
clients. Collaborates with Food and Beverage department to develop banquet menu ideas, table- top design,
buffet set up, floral arrangements, event spaces, and special events/holidays.
6. Maximizes profitability by reviewing procedures, product, labor, and instituting industries best practices to
effectively improve the bottom-line performance of all banquet functions.
7. Oversees the food and beverage needs for BEOs, and coordinates set-up and service of all food functions
with the culinary team to include buffets, hors d 'oeuvres service, table arrangements, types of service, and
number of staff needed to do the event, while facilitating the execution of a five star dining experience to
exceed expectations.
8. Collaborates with the Rooms Division, Food and Beverage, to ensure exceptional guest service in all areas of
the hotel. Conducts daily, weekly, and monthly performance maintenance schedules with housekeeping and
maintenance teamsto ensure clean, orderly, and proper function of all guests and back of house areas.
9. Manages Banquet Event Orders (BEOs) to ensure client needs and expectations are exceeded by attending
BEO meetings and communicating the banquet needs to the Banquet Set up Manager. Takes proactive
measures to assure the cleanliness and integrity of all banquet equipment for each BEO.
10. Manage all departmental revenue and financial policies and processes. Conducts audits of banquet checks
and service charges to ensure sales, revenue and costs are appropriately accounted for.
11. Manages the quality of service provided during events and takes the initiative to resolve any issue or
complaints: Ensures that leadership is aware of any complaint. Review and evaluates guest comments and
other reports to determine the degree of customer satisfaction, takes action to correct identified deficiencies.
12. Collaborates with the necessary departments to ensure programing of InfoGenesis (POS Systems) with
holiday meal and special event offerings. Ensure that banquet checks are posted in V-1 and/or Opera within
24 hours following events. Ensure that re-posting log checks are re-posted, and adjustment made to service
charges as needed.
13. During certain period of the year the BSM will assist in restaurant shift coverage and development and
execution of training materials.
14. Performs other related duties as required.
Qualifications:
banquet room set up
and Hotel Data Input Systems (Opera).
Williamsburg Lodge
323 Room Hotel
Immerse yourself in the charm and history of Colonial Williamsburg by staying at Williamsburg Lodge, Autograph Collection. Situated in the heart of the historic district, our hotel blends Southern elegance with modern comforts for a homelike feel. Drawing from the time of Colonial Williamsburg, our accommodations offer Chippendale fretwork and unique furnishings. This 18th-century style blends harmoniously with modern amenities including complimentary high-speed Wi-Fi, mini-refrigerators, and flat-panel TVs with premium movie channels.
Sample Southern and American fare for breakfast, lunch, and dinner at Traditions and Sweet Tea & Barley, our two restaurants. Work out in our fitness center and take a dip in one of our multiple pools. To elevate your visit, pamper yourself with a spa treatment or tee off at Golden Horseshoe Golf Club. We are just minutes from historic tours and exhibits of Colonial Williamsburg, Jamestown, Yorktown and Busch Gardens. We hope to welcome you to Colonial Williamsburg very soon