Guest Service Agent

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Job Summary

We are looking for a person that is outgoing, positive, patient and able to make any guest feel “at home” on the property. This person will assist with transporting luggage, listening to guests and helping to accommodate their requests.

Responsibilities

• Greets all guests with a smile making them feel welcome.
• Administer check ins and check outs in an efficient and methodical manner.
• Listen and take direction.
• Able to multi-task.
• Keep work area organized and clean.
• Make recommendations of “Things To Do”.
• Help make reservations, appointments, tee times.

Qualifications and Skills

Prior experience as a Hotel Guest Service Agent required

Opera experience preferred

Organized

Team Oriented

Time Management is a must.

Part -Time and Full-Time positions available that reports to the Guest Services Manager.

Hours and days will be need to be flexible, including overnight, weekends and holidays.

Clean driving record, as employee may have to transport guests via van or cart.

The employee will be required to sit, stand, climb, balance, stoop, kneel, crouch or crawl at any given time and lift, move up to 25 pounds.

Must be eligible to work in USA.

Pay is based on experience. $15 to $17 per hour.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)