Careers

IT Level II Technician

Horseshoe Bay Resort

200 Hi Circle North

Horseshoe Bay, TX 78657

400 Room Resort

Managed By Crescent Hotels & Resorts

Current Job Openings

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Full-Time

Description

Benefits

Medical, Dental, Vision Insurance
Paid vacation, paid Holidays
401k plan with employer match
Long and short-term Disability
Major Illness Insurance
Accident Insurance
Limited access to some resort amenities (Golf, etc)
Retail and dining discounts
Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

Associate housing and shuttle service
Weekly meal subsidies
Golf and Amenity Privileges*
Associate discounts

- Retail and Dining at Horseshoe Bay Resort
- Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
Critical Illness and Accident plans
Associate Relief Fund

*Privileges based on occupancy and business levels

General Duties:

Grant and remove user access using Active Directory.

Repairs, maintains, updates, troubleshoots and installs computer systems/devices, hardware, software and peripherals.

Understands commonly used concepts, practices and procedures.

Ability to install and remove hardware and software features.

Monitors system functionality to include scans for malware/spyware for optimum system performance.

Answers associate’s tech related inquiries in a professional manner via ticketing system, telephone or in person.

Replaces defective or inadequate hardware with IT management approval.

Escalates major problems to senior IT personnel for resolution.

Learns and applies knowledge appropriately.

Ability to learn, listen, follow directions and multitask.

Must work well under pressure and with a sense of urgency.

Must always demonstrate ethical and cooperative behavior with members, guests and associates, including supervisors.

Performs other duties as may be assigned by department and/or resort management.

Employment standards:

High school diploma or GED

Microsoft certifications preferred but not required.

Minimum 2 years experience in IT industry working with Windows Server and Windows client operating systems.

Ability to manage assigned projects.

Must be a fast learner with the ability to solve problems through troubleshooting and research.

Must be self-motivated and thrive in an environment where little or no direction is given.

Requires advanced problem-solving abilities.

Requires excellent time management and project management skills.

Ability to speak, read, write and comprehend (oral and written) English.

Requires excellent oral and written communications skills.

Knowledge of Office 365 cloud solutions.

Advanced understanding of computer, phone and networking components

Must maintain a clean, safe and environmentally responsible work environment.

Must have a neat and pleasant overall appearance and be compliant with Resort IT dress code of slacks and polo or button-down business shirts.

Ability to regularly lift and/or move up to 40 pounds by self.

Must be able to interact with co-workers and have a sense of TEAM.

Two (2) years in the Hospitality Industry or related IT field preferred.

Two (2) years of experience in hotel Operations preferred, but not required.

Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications (applicable Microsoft network admin certifications: MCSA or MCSE.)

Experience with the following Hospitality related applications and systems: PMS, POS, Keycard, PBX, Voicemail and cell phones.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Horseshoe Bay Resort

400 Room Resort

Texas Hill Country Careers

Horseshoe Bay Resort is currently hiring in various departments across the resort including Agriculture, Golf, Food & Beverage, Housekeeping, Marketing & Sales and more. Begin your career at our exceptional, AAA-four diamond golf resort on the shores of Lake LBJ with diverse amenities and luxurious accommodations located in the highly desirable Texas Hill Country.

Explore exciting career opportunities with opportunity for upward mobility, generous benefits packages and employee housing opportunities.