Director of Sales

Description

The DoubleTree by Hilton Hotel Orlando at SeaWorld is seeking an experienced Director of Sales to lead the Sales team at this premier resort. With over 1,000 rooms, 100,000 square feet of event space, multiple dining outlets, extensive meeting and event spaces and world class recreational amenities, this resort is a destination for travelers from around the world!

At Crescent Hotels & Resorts, we understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Excellent compensation package
• Operational incentive plan eligibility
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

What will I be doing?

Provide oversight to group sales managers, catering sales, event service and the development / solicitation of business from group segments to ensure the necessary advancement of bookings needed for a successful and profitable operation for the hotel.

Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales and catering functions within the hotel.

Work in coordination with the Director of Revenue Strategy to ensure group proposals and contracts meet the minimum expectations of the Hotel in regards to booking patterns, rates and rooms to space ratios.

Forecast Group room nights and revenue weekly on a rolling 12-month calendar, in coordination with the Director of Revenue Strategy and the Director of Sales and Marketing, to ensure the Hotel has an accurate forecast, all systems are updated and need dates are established.

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

In the absence of the Director of Sales & Marketing, provide direction to the team and assume reporting responsibilities as it relates to forecast, sales meetings, weekly and monthly reports.

Ensure training programs are conducted regularly, and Crescent standards of performance are met. Give guidance and counsel staff toward improvement.

Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Budget, the annual and monthly Forecast, Lead Management System, Booking Reports, STR Reports, Pace Reports and Sales Meeting and/or One-on-One notes.

Coordinate ongoing research of the travel industry to detect market trends and related information to development new group sales strategies.

Develop and conduct persuasive verbal sales presentations to prospective clients. Internally promote Crescent programs.

Meet with and entertain clients some of which will require travel.

Solicit, qualify, manage and book the Citywide Room Block segmentation.

Review and approve all contracts for the sales department.

Review, decipher and move meetings within the function space of the Hotel utilizing Delphi and the Function Diary to maximize revenues.

Communicate both verbally and in writing to provide clear direction to the staff.

Initiate preparation of computerized annual Sales & Marketing Plan and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions.

Organize and/or attend scheduled Sales Department and related meetings.

Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Knowledge of travel industry, current market trends and economic factors.

Extensive skill in development and delivery of sales presentations.

Ability to access, understand and accurately input information using a moderately complex computer system.

Ability to stand and move throughout the hotel property and continuously perform essential job functions.

• Minimum 5 years hotel experience directing a sales team at a full-service, large-scale hotel with comparable meeting space.
• Strong sales, marketing and revenue leadership skills with vision for expanding market share.
• Leadership skills to motivate and develop team and to ensure accomplishment of goals.
• Ability to create positive high impact results with associates, our guests and investors while genuinely supporting the communities we serve.
• Availability to work a flexible schedule including evenings, weekends, and holidays

Preferred:

• Hilton Brand Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)