Front Desk Agent

Description

We are looking for our next great team member to join us on our Front Desk Team. We are committed to providing you with:

• Competitive wages – An hourly wage of $21
• An exceptional benefit plan for eligible associates & your family members
• RRSP matching program (for eligible associates)
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent-managed properties in North America for you & your family members
• Discounts with Marriott properties globally for you & your family members
• Eligible associates will receive a seasonal ski pass benefit
• The opportunity to work at a luxury ski-in/ski-out resort, experience an incredible winter season, and be part of the vibrant community at RED Mountain
• Seasonal position start date: December 1, 2026

Here is what you will be doing each day:

As a Front Desk Agent, you are the first impression of our hotel. You are empowered to create a warm, genuine, and personalized experience for our guests from the moment they arrive. Whether assisting with check-ins, handling special requests, or helping guests make the most of their stay, your goal is to make every interaction memorable.

Who We’re Looking For:

Does this sound like you?

You are passionate about hospitality and guest service, and you thrive in a fast-paced environment where every day brings something new. You are organized, professional, and excited to be part of a team committed to creating exceptional guest experiences. You’re flexible, detail-oriented, and take pride in your work, with a strong sense of ownership in everything you do.

ESSENTIAL JOB FUNCTIONS:

• Greet guests in a timely, friendly, and professional manner
• Process guest check-ins and check-outs efficiently and accurately
• Make guest reservations and promote available packages or upgrades
• Handle all forms of payments and maintain an accurate cash float
• Respond to guest inquiries and requests with professionalism and care
• Communicate effectively with other departments to ensure guest needs are met
• Maintain up-to-date knowledge of hotel layout, room types, and rate plans
• Ensure guest safety and building security through adherence to procedures
• Support additional front office or hotel operations as needed
• Assist Valet team parking guest vehicles or assisting with luggage when needed

JOB REQUIRMENTS:

• Computer literacy Hotel
• PMS experience an asset
• Service oriented with an eye to supporting your internal guests
• Ability to thrive in a fast-paced hotel environment
• Excellent verbal & written communication skills
• Willingness to learn, develop & grow
• Numerical acuity and high attention to detail
• Comprehensive understanding of financial data, reporting, & basic arithmetic functions
• Ability to stand for long periods of time (up to 8 hours per shift)
• Professional presentation
• Canadian Drivers Licence with a clean drivers abstract and reliable transportation
• Must be willing to work holidays and weekends
• Able to perform other duties as required
• Lift up to 50 lbs

At Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Join us at The Josie!