Night Auditor - Hotel Front Desk

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be part of something great. We will encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright throughout your career journey. Whether it is our health and wellness programs, best-in-class learning and development, or travel discounts that “feed your inner explorer,” we work hard to create and deliver what YOU need. We are ready for you to start your journey with us, where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join our Front Office team as a Night Auditor. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates and their family members
• RSP/401(k) matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts at Crescent-managed properties throughout North America for you and your family members
• Marriott Hotel Discount
• Tuition Assistance Benefit

Here is what you will be doing each day:

As a Night Auditor, you will be responsible for managing the hotel’s overnight front desk operations while providing exceptional service to our guests. You will warmly welcome guests, handle late-night check-ins and early check-outs, answer telephone calls, respond to inquiries, and assist with guest requests promptly and professionally.

You will process guest payments, issue receipts, and maintain accurate billing records. An important part of your role will be reconciling the hotel’s daily financial transactions, including room charges, cash payments, credit card payments, and other revenue. You will prepare and balance daily financial reports, audit front desk records, identify discrepancies, and make corrections when necessary.

You will also manage reservations and room assignments, respond to overnight guest needs, and conduct routine property checks to help maintain a safe and secure environment. Before completing your shift, you will communicate important information and any outstanding matters to the morning team and hotel management.

This position requires you to work independently during overnight hours and remain on your feet and mobile throughout the front office and hotel areas.

Required Qualifications & Skills

• Front desk or accounting experience preferred
• Strong attention to detail and organizational skills
• Ability to work overnight shifts independently
• Familiarity with hotel PMS and accounting systems

Working Conditions & Physical Requirements

• Exceptional communication skills, detail oriented, and ability to learn in an ever changing work environment.
• Must have flexible schedule and be willing to work beyond scheduled hours if necessary.
• Multi-tasking skills.

Does this sound like you?

You have strong attention to detail, excellent organizational skills, and a commitment to providing a luxurious experience for every guest. You communicate clearly, remain calm when handling unexpected situations, and are comfortable balancing multiple responsibilities.

Previous front desk or accounting experience is preferred. Familiarity with hotel property management and accounting systems is also helpful. You must be able to work overnight shifts independently and maintain a flexible schedule, including weekends, holidays, and additional hours when necessary.

At Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That is why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

For applicants who will be working in NYC, the anticipated compensation range for the position is $26.67 per hour; for applicants who will be working in New York, the anticipated compensation range for the position is $26.67 per hour. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Qualifications

Front desk or accounting experience preferred

Behaviors

• Team Player: Works well as a member of a group (Required)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)

Motivations

• Required

  Self-Starter: Inspired to perform without outside help

• Required

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Required

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

• Required

  Front desk or accounting experience preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.