People and Culture Manager, Complex | Courtyard And Hampton Inn Santa Monica

Two hotels. Two leading brands. One incredible Santa Monica location!

Located near the Santa Monica Pier, Third Street Promenade, beautiful beaches, shopping, dining, and entertainment, the Hampton Inn & Suites Santa Monica and Courtyard Santa Monica offer an exciting dual-property environment in the heart of this iconic coastal destination. This is a unique opportunity to make an impact across two hotels while being part of the energy and excitement that makes Santa Monica one of Southern California’s premier destinations.

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be part of something great. We encourage you to bring your true self to work every day, celebrate your contributions, and cheer you on as you shine bright throughout your career journey. Whether it’s our health and wellness programs, best-in-class learning and development, or travel discounts that “feed your inner explorer,” we work hard to create and deliver what YOU need.

We are ready for you to start your journey with us, where You Belong. We Care. Shine Bright.

We are looking for our next great Complex People & Culture Manager to join our management team. We are committed to providing you with:

• Salary Range: $77,000 - $80,000
• An exceptional benefits plan for eligible Associates and family members
• 401(k) matching program for eligible Associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts at Crescent-managed properties throughout North America for you and your family
• Hotel brand travel discounts

Here is what you will be doing each day:

We are seeking an experienced Complex People & Culture Manager to support the Hampton Inn & Suites Santa Monica and Courtyard Santa Monica. This is a hands-on, dual-property leadership role for an HR professional who understands the unique pace, culture, and people needs of hotel operations.

You will partner closely with hotel leadership and Associates across both properties, helping create an engaging, inclusive, compliant, and high-performing workplace. The ideal candidate enjoys being visible and connected to the operation while balancing employee relations, recruiting, onboarding, compliance, performance management, benefits, training, and day-to-day HR administration.

• Lead day-to-day People & Culture operations across both hotels.
• Serve as a trusted partner to hotel leadership and Associates on employee relations, policies, workplace concerns, performance, and conflict resolution.
• Manage employee relations matters and workplace investigations with professionalism, consistency, and confidentiality.
• Support recruiting, hiring, onboarding, orientation, and retention initiatives across both properties.
• Partner with leadership on staffing needs, workforce planning, Associate engagement, and retention strategies.
• Ensure compliance with federal, California, and applicable local employment laws, company policies, and required documentation.
• Support leave administration, benefits, compensation processes, and other People & Culture programs.
• Coach and guide managers through performance management, documentation, corrective action, feedback, and Associate development.
• Coordinate and support training initiatives, including compliance, leadership, and professional development programs.
• Maintain accurate Associate records and HR systems while protecting confidential and sensitive information.
• Use People & Culture data and trends to identify opportunities to improve the Associate experience and support hotel operations.
• Champion Crescent’s culture and help create an environment where Associates feel welcomed, valued, supported, and empowered to succeed.

Does this sound like you?

• 3+ years of progressive hotel Human Resources or People & Culture experience required.
• Previous experience supporting HR or People & Culture within a hotel or hospitality environment.
• Strong working knowledge of California employment laws and HR best practices.
• Hands-on experience with employee relations, workplace investigations, performance management, recruiting, onboarding, and HR compliance.
• Ability to build strong relationships and effectively partner with both operational leaders and hourly Associates.
• Comfortable working in a fast-paced, hands-on hotel environment and supporting the needs of a 24/7 operation.
• Strong communication, problem-solving, coaching, and conflict-resolution skills.
• Ability to handle sensitive and confidential matters with professionalism, discretion, and sound judgment.
• Experience with HRIS, payroll, applicant tracking, or similar HR technology systems.
• Proficiency with Microsoft Word, Excel, Outlook, and Teams.
• Ability to balance the needs of two properties while maintaining consistent People & Culture practices and a strong Associate experience.

Our differences are what make us great:

At Crescent Hotels & Resorts, we strive to create a great place to work where Associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.