Hotel Front Office Manager - Elysee New York

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Highly competitive annual salary based on experience
• Possible bonus eligibility
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

• Lead, inspire, and develop a high-performing Front Office team, including supervisors, Guest Service Agents, Bell Persons, and PBX Operator.
• Recruit, train, and mentor team members, fostering a culture of accountability, engagement, and continuous improvement
• Conduct regular performance evaluations and provide coaching and feedback
• Ensure proper staffing levels and scheduling aligned with occupancy and business needs

• Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Implement company programs and supervise the daily operations of the Front Office to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

• Champion a guest-first mindset, ensuring every space reflects comfort, elegance, and meticulous attention to detail
• Address guest requests, concerns, and special preferences promptly and professionally
• Collaborate with Housekeeping and other departments to ensure seamless guest experiences

• Manage departmental budgets, labor costs, and productivity metrics
• Analyze performance data and implement strategies for operational efficiency
• Maintain accurate records, reports, and compliance documentation

• Ensure compliance with all health, safety, and sanitation regulations
• Maintain knowledge of OSHA standards and safe work practices
• Lead sustainability initiatives, including waste reduction and eco-friendly practices

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.