Front Desk Supervisor

Description

Crescent Hotels & Resorts invites you to embark on an exciting journey as a Front Desk Supervisor for the spectacular REMI. Hotel, an Autograph Collection. Nestled in the pulsating heart of downtown Scottsdale's Entertainment District, this 161-room gem combines classic western elements with bold, modern motifs, redefining the desert aesthetic and attitude. It’s five food and beverage outlets range from a 1940’s inspired café on the ground level to a seductive Miami-style rooftop pool deck and bar reflective of the orange groves of Morocco.

Picture this: A vibrant tapestry of live, work, and play, where the city's elite mingle with young professionals in a symphony of luxury and excitement. Weekends ignite into an electrifying party scene as the Entertainment District transforms into a playground for the glamorous and the adventurous.

Adjacent to the Remi Hotel lies the crown jewel of nightlife, the renowned Maya Day + Nightclub. By day, it's a sun-kissed oasis, beckoning with Vegas-style poolside parties. As twilight descends, it metamorphoses into a vibrant nightclub, drawing the world's most renowned DJs and performers to its stage.

We are committed to providing you with:

• Excellent compensation package.
• An exceptional benefit plan for eligible associates and your family members.
• 401K matching program for eligible associates.
• Discounts at our Crescent managed properties in North America for you and your family members.
• Discounts at Marriott properties worldwide for you and your family members.

ESSENTIAL JOB FUNCTIONS:

• As our Front Desk Supervisor, you will be working with our Front Office team providing guidance and leadership to Front Desk associates and ensuring consistent quality customer service is delivered.
• Greet guests immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate actions and provide.
• Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
• Promote Crescent and brand specific marketing programs.
• Make appropriate selection of rooms based on guest needs.
• Code electronic keys.
• Nonverbally confirm the room number and rate.
• Provide welcome folders containing room keys, and certificates as appropriate.
• Close out guest accounts at time of check out.
• In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Train, discipline, and monitor performance of team members

REQUIRED SKILLS/ABILITIES:

• One year front desk supervisor experience is preferred.
• Marriott brand, service, and systems experience is highly preferred.
• Requires standing and continual mobility throughout front office area.
• Flexible scheduling and available to work

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.