Restaurant Supervisor - J's Restaurant

Description

Food & Beverage Supervisor | Horseshoe Bay Resort

The Role

As a Food & Beverage Supervisor, you are the heartbeat of our dining operations. You will bridge the gap between leadership and frontline service, ensuring our guests experience genuine Texas hospitality while our associates feel supported and empowered. This is a high-visibility leadership role that requires a blend of operational savvy and a passion for luxury service.

Primary Responsibilities

Operational Excellence

• Shift Management: Oversee daily operations, including opening/closing procedures, floor plans, and reservation management.
• Quality Control: Conduct daily taste panels and menu classes to ensure only premium products reach our guests.
• Facility Oversight: Maintain a safe, sanitary environment and manage repair/maintenance needs through proactive work orders.
• Financial Integrity: Execute revenue and check-control procedures while monitoring staffing levels against forecast and budget.

Team Leadership

• Development: Train staff on Horseshoe Bay Resort and Crescent service standards; reinforce empowerment principles.
• Performance: Manage daily associate relations, ensure fair station rotations, and oversee accurate scheduling and time adjustments.
• Culture: Foster a motivated, well-trained team by providing active support on the floor during peak service hours.

Guest Engagement

• Presence: Maintain a constant, welcoming presence on the floor to seek feedback and resolve operational challenges (call-outs, unexpected bookings) in real-time.
• Continuous Improvement: Support the Quality Improvement Process to elevate the overall guest experience.

Employment Standards & Requirements

• Experience: Minimum two (2) years of food service or related hospitality experience.
• Certifications: 18+ years of age; valid TABC and Food Handler’s certificates required.
• Education: High school diploma or GED required; college coursework in Hospitality or Management preferred.
• Leadership: Demonstrated ability to lead a team and work effectively in a high-pressure environment.
• Schedule: Ability to work a flexible schedule (evenings, weekends, holidays) based on 24/7 business needs.

Physical & Mental Demands:

• Ability to stand/walk for extended periods and lift up to 50 lbs.
• Strong problem-solving skills and the ability to stay calm under pressure.
• Commitment to maintaining a clean, safe, and environmentally responsible workspace.

Welcome to the Lake Life (Benefits)

Horseshoe Bay Resort sits along the shores of Lake LBJ in the heart of the Texas Hill Country. With 17,000 acres of natural beauty and proximity to Austin, this is an outdoor lover’s dream. We are committed to Diversity, Equity, Inclusion, and Belonging, ensuring every associate has the opportunity to build their own success story.

Core Benefits:

• Insurance: Medical, Dental, and Vision coverage; Critical Illness and Accident plans.
• Future: 401(k) Plan with Employer Match and a Manager‑in‑Training (MIT) Program.
• Stability: Paid Vacation, Paid Holidays, and scheduled reviews/raises.

Associate Perks:

• Dining: Weekly meal subsidies and retail/dining discounts at the resort.
• Play: Limited access to select resort amenities (e.g., golf) based on occupancy.
• Travel: Discounts at more than 100 Crescent Hotels & Resorts properties nationwide.

Qualifications

Experience maintaining strong floor presence to engage guests, resolve service issues in real time, conduct taste panels and menu knowledge training, and support revenue, labor control, and check‑control procedures aligned with budget and forecast expectations.

Education

• Bachelors (Preferred)
• Associates (Preferred)
• High School (Required)

Experience

• Required

  Experience maintaining strong floor presence to engage guests, resolve service issues in real time, conduct taste panels and menu knowledge training, and support revenue, labor control, and check‑control procedures aligned with budget and forecast expectations.

• Required

  Experience training and coaching food and beverage associates on service standards, managing schedules and station rotations, handling time adjustments, and supporting a motivated, well‑trained team during peak service hours.

• Required

  Experience supervising daily food and beverage operations, including opening and closing procedures, floor plan execution, reservation flow, and maintaining service quality during high‑volume meal periods in a resort or hospitality environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.