Residences Maintenance Supervisor

Description

Required Qualifications & Certifications

• Minimum age of 21 and valid driver's license due to operation of Resort-owned vehicles; must meet the Resort's vehicle insurance requirements.
• High school diploma or equivalent; technical trade education or certification preferred.
• Previous residential, condominium, hospitality, or property maintenance experience; supervisory or team leadership experience preferred.
• Working knowledge of HVAC, electrical, plumbing, mechanical systems, appliances, carpentry, and finish repairs, with demonstrated proficiency in at least three maintenance trade categories.
• Ability to diagnose issues and complete repairs independently within applicable licensing requirements.
• Knowledge of OSHA safety standards, Hazard Communication, and proper use of tools and equipment.
• Strong organizational, communication, time management, and problem-solving skills; ability to operate work-order systems and maintain accurate documentation.

Essential Duties & Responsibilities

Rental Property Maintenance & Repairs

• Perform and coordinate maintenance and repairs in participating condominiums, townhomes, and single-family homes, including plumbing, electrical, HVAC, appliance, fixture, and general building issues within the scope of training and licensing requirements.
• Perform minor carpentry, drywall, painting, caulking, and cosmetic repairs; troubleshoot televisions, thermostats, and other guest-use systems.
• Identify concerns requiring specialized contractors and ensure completed repairs meet quality, safety, and appearance standards.

Work-Order Management & Rental Readiness

• Review, prioritize, assign, and complete work orders based on safety, urgency, guest impact, and rental occupancy.
• Coordinate maintenance around guest arrivals, departures, owner stays, and rental inventory; respond promptly to concerns in occupied properties.
• Document issues, repairs, materials, labor hours, and completion status; conduct quality checks before closing work orders.
• Follow up on outstanding requests and backordered materials, and keep the Rental Property Manager and Assistant Rental Property Manager informed on pending work and property readiness.

Preventive Maintenance & Property Inspections

• Assist in developing and maintaining a preventive maintenance schedule, including seasonal HVAC service within licensing requirements.
• Participate in the Rental Program's biannual inspections; inspect fixtures, electrical components, appliances, water heaters, HVAC systems, doors, and windows.
• Identify water intrusion, leaks, wear, and damage early, and recommend preventive repairs that extend equipment life and protect owner assets.
• Maintain accurate records of completed preventive maintenance and outstanding deficiencies.

Maintenance Scheduling & Employee Supervision

• Plan daily maintenance activities and assign and monitor the work of maintenance associates.
• Monitor productivity, work quality, attendance, and adherence to procedures; provide hands-on training and technical guidance.
• Ensure adequate coverage based on occupancy and scheduled projects; report performance concerns, safety violations, and resource limitations to the Rental Property Manager.
• Promote a professional, respectful, and team-oriented work environment.

Vendor & Contractor Coordination

• Coordinate approved vendors and contractors, assist in obtaining estimates, and arrange access to rental properties.
• Monitor contracted projects, verify completed work meets Resort standards, and communicate delays, additional needs, or unexpected costs.
• Maintain vendor service records and ensure contractors follow Resort policies, access procedures, and safety requirements.

Owner Relations & Guest Service

• Interact professionally with owners, guests, and associates, responding to concerns with urgency and attention to detail.
• Respect owner property, belongings, and privacy; minimize disruption and leave work areas clean and presentable.
• Communicate findings to Rental Management for owner follow-up and protect the reputation of the Rental Program.

Materials, Inventory & Cost Control

• Monitor supplies, parts, tools, and equipment; coordinate purchasing through approved Resort procedures.
• Track materials and labor by property to support accurate owner billing and reserve account allocations.
• Recommend cost-effective repair or replacement solutions and obtain management authorization before proceeding with repairs or purchases requiring approval.
• Keep storage areas organized and secured, and report damaged, missing, or malfunctioning equipment.

Emergency Maintenance & After-Hours Response

• Respond to emergencies such as water leaks, plumbing failures, HVAC outages, and electrical concerns, taking immediate action to protect guests, associates, and owner assets.
• Coordinate emergency services or contractors, notify Rental Management promptly, and document incidents and follow-up repairs.
• Participate in after-hours emergency coverage as assigned.

Safety, Compliance & Vehicle Care

• Follow Resort safety policies, OSHA requirements, and building codes; use proper PPE and promptly address unsafe conditions.
• Report workplace accidents, injuries, property damage, and safety concerns immediately.
• Operate tools, ladders, equipment, and vehicles safely; complete vehicle inspections and ensure scheduled vehicle service is performed.

Administrative Responsibilities & Department Communication

• Maintain daily maintenance records, work-order documentation, and property-specific expense records.
• Provide regular updates to Rental Management and coordinate with Housekeeping, Front Office, Reservations, Engineering, Security, and other departments.
• Identify recurring issues, recommend long-term solutions, and assist with maintenance schedules and property improvement plans.
• Participate in departmental meetings and training, and perform additional duties as assigned by Rental Management.

Employment Standards & Performance Expectations

The Residences Maintenance Supervisor is expected to:

• Demonstrate ownership, accountability, and a high standard of workmanship, professionalism, and attention to detail.
• Work independently, prioritize by operational needs, rental schedules, and guest impact, and communicate delays proactively.
• Lead through professionalism, reliability, and consistent work habits, and maintain strong working relationships with other Resort departments.
• Exercise sound judgment on when management approval is required, and maintain composure during emergencies and high-occupancy periods.
• Protect owner property and Resort assets, seek ongoing improvements, and follow all Horseshoe Bay Resort policies and procedures.

Physical & Mental Requirements

The physical demands described below are representative of those required to perform the essential functions of this position.

• Regularly lift and/or move up to 10 pounds, frequently up to 50 pounds, and occasionally up to 100 pounds with appropriate assistance or equipment.

Qualifications

Education

• Some college (Preferred)
• High School (Required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.