Falls Lodge Housekeeper

Description

Falls Lodge Attendant

Role Overview: The Falls Lodge Attendant is responsible for maintaining the immaculate standards of our lodge facilities. Working under the direction of the Falls Lodge Manager, you will ensure that all guest areas are sanitized, organized, and welcoming. This role requires a high degree of shift-level initiative, a sense of urgency, and a commitment to "Genuine Texas Hospitality."

Essential Job Functions:

• Facility Sanitation: Execute the cleaning of lodge facilities and guest areas following strict Standard Operating Procedures (SOPs) and advanced sanitation protocols.
• Operational Communication: Proactively communicate maintenance needs, supply shortages, or operational challenges to the Housekeeping Supervisor.
• Equipment Stewardship: Maintain and care for all cleaning equipment to ensure longevity and safe operation.
• Problem Solving: Utilize reasoning and initiative to resolve minor guest or facility issues independently while maintaining a sense of urgency.
• Safety & Compliance: Strictly follow all company safety and security policies. Report any work-related accidents, injuries, or unsafe conditions to management immediately.
• Confidentiality: Maintain a high level of discretion and confidentiality regarding guest information and resort operations.
• Team Collaboration: Work as a cohesive member of the housekeeping team, demonstrating flexibility and patience to ensure the overall success of the department.

Employment Standards:

• Experience: Previous resort or hotel cleaning experience is highly preferred.
• Technical Knowledge: Demonstrated understanding of professional sanitation procedures and chemical handling.
• Attributes: A motivated self-starter with strong organizational and multi-tasking skills.
• Professionalism: Maintain a professional demeanor in both mannerism and appearance, adhering to all resort uniform standards (including slip-resistant, enclosed-toe/heel footwear).
• Communication: Ability to speak, read, and write English is preferred to ensure effective team coordination.

Physical & Mental Requirements:

• Stamina & Agility: Must have the physical strength and stamina to stand, walk, squat, bend, and stretch for the duration of a shift.
• Lifting: Ability to occasionally lift and/or move up to 35 pounds.
• Mental Aptitude: Requires strong problem-solving abilities and the ability to work quickly and efficiently within designated time guidelines.
• Environment: Commitment to maintaining a clean, safe, and environmentally responsible work environment.

Associate Benefits

We take care of our team so you can take care of our guests. All associates enjoy:

• Housing & Transport: Associate housing and shuttle services available.
• Dining: Weekly meal subsidies and discounts at resort retail and dining outlets.
• Perks: Golf and amenity privileges (subject to occupancy/business levels).
• Travel: Exclusive discounts at over 100 Crescent Hotels & Resorts properties nationwide.

Full-Time associates are also eligible for:

• Insurance: Comprehensive Medical, Dental, and Vision plans.
• Financial Security: 401 (k) plan with employer match.
• Protection: Critical Illness, Accident insurance, and Associate Relief Fund.

Note: This job description outlines primary duties, but is not exhaustive. Management reserves the right to assign additional tasks as business needs evolve. This document does not constitute an employment contract; employment remains "at-will."

Qualifications

Education

• High School (Required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.