Front Desk Supervisor

Description

Front Desk Supervisor | Horseshoe Bay Resort

Location: Horseshoe Bay, TX (Main Lobby)

Rate: $22.00 / Hour

Employment Type: Full-Time (On-Site)

Lead the Welcome Party in Paradise! ☀️

The lake life is calling! At Horseshoe Bay Resort, the Front Desk is more than just a check-in counter—it’s the heartbeat of our guests' vacation. We are looking for an enthusiastic, "problem-seeking" Front Desk Supervisor to lead our lobby team and set the tone for luxury and fun.

If you are a natural leader who thrives on "Aggressive Hospitality" and loves making people smile, your career destination is right here in the Texas Hill Country. Help us turn every guest's arrival into an unforgettable experience!

Your Impact: Leadership, Energy & Resolution

You are the "Captain of the Lobby," ensuring that guest operations run smoothly while empowering your team to go above and beyond.

Key Responsibilities:

• Lead by Example: Showcase gracious, high-energy hospitality. You’ll be at the desk during peak hours to ensure service is efficient, professional, and friendly.
• Empower the Team: Assist associates with complex questions and empower them to solve guest issues on the spot. Create a positive, productive atmosphere where the team can shine.
• Guest Mastery: Become an expert on our "frequent flyers"—know our VIPs and their special requests by heart to ensure they feel like family.
• Operational Flow: Master all front desk functions, including Agilysys, Concierge services, and guest account handling. Ensure check-ins and check-outs are as breezy as a day on the lake.
• Problem Seeker & Solver: Don't just wait for problems—seek them out and fix them! Satisfy guest needs within resort guidelines and maintain a calm, professional composure.
• Cross-Department Liaison: Build great relationships with Housekeeping, Maintenance, and F&B to ensure the guest journey is seamless from arrival to departure.

What You Bring to the Team

• The Experience: Previous supervisory or shift lead experience is preferred. You should be a "Self-Starter" who is ready for more responsibility.
• The Personality: Enthusiastic, detail-oriented, and deeply committed to the "Sense of TEAM."
• Tech Savvy: Proficient with computers, email, and database programs.
• Knowledgeable: You should be well-informed about the local area, daily resort events, and emergency safety plans.
• Professionalism: Impeccable grooming and a dedication to the resort’s dress code.
• Requirements:
• High school diploma or equivalent (some college preferred).
• Current, valid Driver’s License with a satisfactory MVR.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Perks of the Paradise Life

At Horseshoe Bay, we reward the leaders who make our lobby shine.

The "Resort Life" Bonuses:

• Live Where You Work: Subsidized associate housing and shuttle service available.
• Play Where You Work:Golf and Amenity Privileges* (Come experience the paradise you lead!).
• Financial Wins: Competitive hourly pay, weekly meal subsidies, and retail/dining discounts.
• Travel Benefits: Deeply discounted rates at over 100 Crescent Hotels & Resorts properties nationwide.
• Growth: Advance into management through our specialized Manager in Training (MIT) program.

Full-Time Insurance & Security:

• Health & Wellness: Medical, Dental, and Vision insurance plans.
• Financial Future: 401k plan with employer match.
• Total Protection: Short/Long-term Disability, Major Illness, and Accident insurance.
• Peace of Mind: Access to the Associate Relief Fund.

*Privileges based on occupancy and business levels.

Ready to lead the Front Desk?

If you have the energy to match our Texas sun and the professional edge to lead a 4-Diamond team, apply today to join Horseshoe Bay Resort!

Qualifications

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Preferred

  Self-Starter: Inspired to perform without outside help

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Education

• Some college (Preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.